Islandlink is committed to respecting the privacy of all those who use our service.

The sole purpose for gathering personal information is to enable Islandlink to serve you better and for you to book your travel arrangements with Islandlink - online at your convenience. It also gives you access to our 'Reward' system available only to those who utilize our online booking facility.

The content of this information is limited to what you voluntarily provide and we undertake to never sell or disclose that information to any third party for any reason whatsoever.

The only personal information Islandlink retains is that which is provided in the registration forms online. This includes your full name, address, telephone number, and email address… Islandlink makes every effort to ensure that our electronic data is secure and we do not print personal information or maintain records or files in printed versions.

Personal information will only be retained for as long as you choose to use the services of Islandlink online. You may request Islandlink to remove your personal information from our electronic files at any time.

Islandlink does not retain credit card or cheque information. Credit cards used to pay for travel on Islandlink are processed on a secure site operated and maintained by Moneris Solutions (An RBC Royal Bank / Bank of Montreal Joint Investment). Islandlink will not be held liable for any failure of this site to protect member information.

Reservations are not required in order to use Islandlink bus services, but they are recommended. Having a reservation is the only way to guarantee a seat on the bus trip of your choice. Reservations may only be made online, on the Islandlink website.

On-line reservations (and cancellations) may be made at any time until 11:59pm on the night before travel. Reservations will only be given when space is available, and Islandlink will not overbook. Passengers traveling without a reservation will be given a seat by the driver, on a space-available only basis, on payment of the applicable fare in cash to the driver.

Ticket Use / Non-Use:

1. Cancelling a ticket does not refund your credit card.
2. Your Islandlink ticket is valid only for the trip/time & date specified. It may be used in part payment toward a stand-by fare on the same date ONLY, but at a different trip/time; in this case the driver will collect an additional $5.00 per passenger if space is available.
3. Your Islandlink ticket has no value except on the travel date specified thereon. If it is not used (unless it has been cancelled in accordance with the cancellation policy), it has no refund or credit value.
4. You must be in possession of a confirmed ticket number in order to board the bus.
5. Cancellation Policy: Your Islandlink ticket may be cancelled anytime before midnight on the day before travel. If it is cancelled, the ticket price, minus the cancellation fee(s), minus the reward given when the ticket was purchased will be credited to your online Islandlink account, for future travel purchase(credit has no time expiry). Cancellation can only be done online.

Online Reservations:

Everybody booking on-line is required to become a member of the system; there is no charge for membership, and membership may be revoked at any time by email notice to Islandlink. A $15.00 administration fee will be charged for closing an account.

Booking online requires online payment, either by credit card (VISA and MasterCard only), by INTERAC Online, or by payment from the member's Reward account, or a combination of these. On-line reservations may be cancelled on-line in accordance with the Cancellation Policy, shown above. Funds held in a member's Reward account may only be used to purchase travel online from Islandlink, except when the account is closed.

Reservations are also rewarded by Reward credits that are credited to the Member's Reward account at the completion of each online purchase transaction. The level of Reward is variable dependent on the volume of travel purchased and the length of time before travel commences, for each transaction. Rewards earned in an online purchase transaction may be used to purchase travel in any future on-line transaction.

Membership/Member Reward Account:

Islandlink reserves the right to designate a Member Account that is not used for 12 consecutive months as ‘dormant’. Dormant accounts may be closed (membership revoked) at the discretion of Islandlink at any time. In this case, any funds (Reward credits) in excess of the $15.00 administration fee will be returned to the Member.

Reservation System:

In the event the Islandlink on-line reservation system crashes or otherwise fails to perform in a usual and reasonable manner, Islandlink, its affiliates and suppliers will not be held liable for the effects of any resulting inconvenience or interruption to passenger travel plans. Islandlink will do everything possible to ensure the on-line reservations system performs in accordance with its design parameters.

Vehicle Operation:

Islandlink maintains and services its vehicles in accordance with manufacturer instructions, and checks are made in accordance with Motor Vehicle and Passenger Transportation Branch requirements. Despite this, mechanical breakdowns do occur from time to time. In this case, Islandlink will do everything in its power to provide alternative transportation, but will not be held liable for missed third party carrier connections.

BC Ferries:

Islandlink will not be held liable for the effects of late ferry arrival or departures on passenger travel plans.

Weather:

Poor weather that results in dangerous road conditions can impact on-time performance. Islandlink will not be held liable for missed connections or other interruptions due poor weather conditions. Islandlink reserves the right to cancel planned trips in the event passenger and / or vehicle safety is compromised.

Accidents:

The limited alternate route opportunities on Vancouver Island can cause severe traffic congestion in the event of a road accident. In the event traffic is held up due to an accident, Islandlink will not be held liable for any missed connections that may result.